Skip to main content
Participant
August 16, 2021
Question

Photoshop CS6 upgrade to Photoshop 13 - installation issue

  • August 16, 2021
  • 5 replies
  • 661 views

I tried to update my CS6 to 13 as per advise from Adobe help desk. Unfortunately I got stuck right at the end,  as the installer encountered a problem. Installer failed to initialize. Please download Adobe Support Advisor.

If only it would be easy. I can't find the download and the link sent to me by the help desk tells me that I want to install non genuine software.

I am getting really frustrated now, after spending hours to get Photoshop working again.
Any help is appreciated.

This topic has been closed for replies.

5 replies

Nancy OShea
Community Expert
Community Expert
August 17, 2021

CS6 is on life support. But it can still be installed & activated providing you have the following:
1. your original media (disks or downloads) that you received at purchase and a way to read them,
2. a legitimate serial number for that version, language and platform (Win/Mac) and if it was an upgrade, a qualifying serial number from an older product,
3. an older operating system that can support legacy 32-bit apps.

NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Legacy Creative Suite is discontinued & unsupported. Use at your own risk.

 

That said, Photoshop CS6 (May 7, 2012)

  • The last update for Photoshop CS6 was 13.0.6 (macOS) | 13.0.1.3 (Windows) for perpetual/boxed licensed product.
  • There was a 13.1.2 (macOS/Windows) for Creative Cloud members only.
  • The most current update of Adobe Camera Raw for Photoshop CS6 is 9.1.1

 

Nancy O'Shea— Product User & Community Expert
Chuck Uebele
Community Expert
Community Expert
August 16, 2021

Moved to the download and Install forum, from the Photoshop forum.

Jens15B9Author
Participant
August 16, 2021

I did post on Download & Install.

jane-e
Community Expert
Community Expert
August 16, 2021

@Jens15B9 wrote:

I tried to update my CS6 to 13 as per advise from Adobe help desk.


 

Can we ask how you contacted Adobe Customer Care (not "Adobe Help Desk")?

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 
(or send a tweet to @AdobeCare)

 

As others have said, CS6 and 13 are the same, so we need to confirm you were actually talking to Adobe.

 

 


the help desk tells me that I want to install non genuine software.

Scammers purporting to be Adobe will sell pirated software.


~ Jane

 

Jens15B9Author
Participant
August 16, 2021

I did contact Adobe online chat. They tried to support, but referred me to the support community.

 

c.pfaffenbichler
Community Expert
Community Expert
August 16, 2021

They (edit: meaning »Adobe«) switched to CS after Photoshop 7 so isn’t Photoshop CS6 Photoshop 13? 

 

»I tried to update my CS6 to 13 as per advise from Adobe help desk.«

What exactly was the problem you were trying to solve? 

Are you trying to transfer your license to a new computer, drive, …? 

 

And it seems peculiar that the help desk would even provide advice about an obsolete Photoshop version. 

AxelMatt
Community Expert
Community Expert
August 16, 2021

What do you do excatly? 

What do you mean with "... to 13". To which version do you try to update?

Which operationg system do you use?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Jens15B9Author
Participant
August 16, 2021

I am using mac OS 10.13.6.

AxelMatt
Community Expert
Community Expert
August 16, 2021

You don't answer all of my questions.

As others in this thread have said, CS6 and 13 are the same.

So the question is what you've try to do and why?

 

Please give us more detailed informations.

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI