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A
Anta5D82
Participant
December 21, 2020
Question

Photoshop Download

  • December 21, 2020
  • 3 replies
  • 151 views

New here. I just downloaded Photoshop and I try to authenticate but it does not accept my password ... which is the correct password since I can connect to all other Adobe media so I am confused and I don't know who to contact.

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3 replies

Just Shoot Me
Just Shoot Me
Legend
December 22, 2020

A said by another reply. It is more than likely your computer asking for your computer Sign In password.

If you are using a Mac it is definitely the Computer password.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 21, 2020

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 21, 2020

    Are you sure it is Adobe asking for a password and not your operating system asking for a password?

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