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A
Anonymous
February 15, 2012
Question

Photoshop Elements 10 from Best Buy - incorrect Redemption code

  • February 15, 2012
  • 2 replies
  • 1886 views

I was just given this Photoshop Elements 10 as a gift, and I followed the directions to get my serial number.... peeled the sticker off of the back of the box from Best Buy, entered the redemption code, only to be told the code is invalid. SO, I am unable to get a serial number to install this program. Even online support told me it was an incorrect number. So it's either a misprint, or as one phone support agent said last night "it's Best Buys fault".... Today I've been on hold for nearly an hour waiting for someone to answer the phone.... any ideas what to do outside of hoping tech support can finagle me a new number?

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    2 replies

    I
    ilmiocuore33
    Participant
    February 16, 2012

    RedderArt, I am having the same problem...and not having any luck from Adobe with help, none of the codes match (too short or invalid in general).  I'm beyond frustrated. 
    I understand BestBuy has done this to keep thefts down, but when honest people use hard earned money to purchase Adobe products someone needs to be around to answer these questions (and it should be BestBuy!)

    I think I will just be returning this product I'VE HAD IT!!!

    Gautham_K
    Gautham_K
    Participating Frequently
    February 16, 2012

    Hi RedderArt & ilmiocuore33,

    Do you have the invoice for the purchase made at best buy?

    On the invoice, you will see a number listed as the "Serial Number".

    Please contact support and provide that number and they will be able to resolve your issue.

    Contact Adobe Support

    Preran
    Preran
    Legend
    February 16, 2012

    I have requested customer support to get in touch with you. In case you do not hear from us within the next 24 hours, let us know.

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