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A
Anonymous
December 9, 2013
Question

Photoshop Elements 12 fails while installing shared technologies.

  • December 9, 2013
  • 2 replies
  • 9155 views

Restoring a PC to "'factory settings' then tried installing PSE12 again as the first piece of new software, even before installing antivirus. It worked first time!" is a draconian step, not a solutioin. Upgrading from PSE8 or PSE10 to PSE12 is not worth the pain and agony.

I tried using the MSConfig Utility and other steps detailed and the install still failed:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-problems-pepe-win7-vista.html

I installed PSE12 on XPSP3 and it worked the first time. Is Adobe working on a fix to PSE12 install problems with Windows 7?

Downgrading to an OS (XPSP3) that won't be supported by Microsoft in April 2014 is not an option.

2 replies

T
tamower
Participant
March 31, 2017

I am posting this in hopes it will help someone else.  I just bought a new computer - Windows 10 clean install, i7 core, 120 gig SSD system drive (C:) with a one terabyte traditional drive (D:), 12 gigs of DDR4 and an Nvidia 1060 graphics card.  I run Adobe CC products and installed several of those first, not that it makes a difference (but it might).  Because I am not editing much video right now and did not want to use Premiere Pro, I decided to install my licensed copy of Adobe Premiere Elements 12.  I recalled from the first installation on my old computer that the program's installer package was buggy as hell so I copied the files from the DVD onto a flash drive and placed them at the root of my D: drive in hopes installing there to save space on my system SSD.  Unlike many programs today, the Elements 12 installer allows changing the installation path.

My first several attempts at installing Elements 12 on my D drive failed with the following error:  "The installation process has encountered an error while installing Adobe Elements 12 Organizer" (the Organizer may well be a part of the "shared technology" install failure that others have received).  In fact, this is the only error I ever received but I received it no matter what I did.  I tried moving the installation files to root of my C drive and installing to the default path:  C:/Program Files/Adobe.  NO GO!  Nothing worked and the installation always returned the Organizer error before rolling back the installation and deleting all the files.  So here's what I did to solve the problem and finally install Elements 12 on my D drive. It appears that this method will work on the primary system drive as well.  It may also work with versions of Premiere Elements other than 12.  These instructions assume you have the Elements installation files in a folder at the root of whatever drive you intend to install to. 

1.  Run the Elements 12 installer to install to your preferred drive in /Program Files/Adobe. Allow the installation to fail and roll back.

2.  In my case, a folder called Elements 12 Organizer was left behind in the /Program Files/Adobe folder after rollback. See below if you do not have an Organizer folder leftover after install and rollback. 

3.  Create a backup folder - I named mine APE12back - at the root of the drive to which you are trying to install Elements 12.

4.  Copy - DO  NOT CUT - the Elements 12 Organizer folder into your backup folder.

5.  Download and run the Ccleaner registry cleaner program.

6.  Reboot the computer.

7.  Right-click on the Elements 12 installer and click Run as Administrator.

8.  Allow the installer to complete and display the error message.  DO NOTHING ELSE FOR NOW!

9.  Go to the /Program Files/Adobe folder and you should see a new folder called Adobe Premiere Elements 12.

10. Copy - DO NOT CUT - the entire Adobe Premiere Elements 12 folder to your backup folder.

11. In Windows 10, press Control/Alt/Delete and select Task Manager.  Under Apps, select the Windows 32-bit Installer and click End Task. The installer will close.

12. Even though the Elements 12 installer is closed, some of its processes apparently continue.  If you watch the /Program Files/Adobe/Adobe Premiere Elements 12 folder, the files there will disappear one by one. However, it seems that the program's registry entries are not deleted. 

13. Once all the files in the /Program Files/Adobe/Adobe Premiere Elements 12 folder are gone, delete the folder itself if it remains.

14. If a new Organizer folder has been installed in the /Program Files/Adobe/ folder, delete it as well.

15. Copy - DO NOT CUT - the Adobe Premiere Elements and Organizer folders from your backup folder to /Program Files/Adobe/.

16. Go to /Program Files/Adobe/Adobe Premiere Elements 12 folder.  Just a few entries below the program's folders, you will see two Elements 12 application files.  The first is called Adobe Premiere Elements 12 and the second is named Adobe Premiere Elements.

17. Double-click the SECOND file - Adobe Premiere Elements.  This will open a dialogue box allowing you to sign into the Adobe website to activate and run Elements 12.

Installing the program in this way did not add an Elements 12 shortcut to the start menu or the desktop.  Once I had the program up and running, I pinned the .exe file to the task bar and felt no pain.

If you do not have an Organizer file leftover after your first failed installation, start at step 8 and substitute backing up the Organizer folder for backing up the Elements folder.  Just make sure not to kill the installer until after you have copied the Organizer folder to your backup folder.

You should be able to delete the installation files after getting the program running. 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 9, 2013

DavidDkart you mentioned you reviewed http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-problems-pepe-win7-vista.html.  What specific errors did you discover within your installation log file?

A
Anonymous
December 9, 2013

The install log looks clean with an ending of:

Program: Elements Organizer Revel Agent 12.0

File:

=== Logging stopped: 12/5/2013  20:41:19 ===

MSI (c) (04:DC) [20:41:19:249]: Note: 1: 1707

MSI (c) (04:DC) [20:41:19:250]: Product: Adobe Photoshop Elements 12 -- Installation operation completed successfully.

MSI (c) (04:DC) [20:41:19:251]: Windows Installer installed the product. Product Name: Adobe Photoshop Elements 12. Product Version: 12.0. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.

MSI (c) (04:DC) [20:41:19:280]: Grabbed execution mutex.

MSI (c) (04:DC) [20:41:19:280]: Cleaning up uninstalled install packages, if any exist

MSI (c) (04:DC) [20:41:19:286]: MainEngineThread is returning 0

=== Verbose logging stopped: 12/5/2013  20:41:19 ===

However, PSE12 fails to launch with following errors:

Log Name:      Application

Source:        Application Error

Date:          12/7/2013 8:15:40 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DR-PC

Description:

Faulting application name: ElementsOrganizerRevelAgent.exe, version: 12.0.0.0, time stamp: 0x52421609

Faulting module name: wichitafoundation.dll, version: 0.0.0.0, time stamp: 0x524215cb

Exception code: 0xc000001d

Fault offset: 0x0047db65

Faulting process id: 0x1c7c

Faulting application start time: 0x01cef3bb628c187d

Faulting application path: C:\Program Files\Adobe\Elements 12 Organizer\ElementsOrganizerRevelAgent.exe

Faulting module path: C:\Program Files\Adobe\Elements 12 Organizer\wichitafoundation.dll

Report Id: a1f9c350-5fae-11e3-a3d1-0015e92e3e9a

Log Name:      Application

Source:        Application Error

Date:          12/7/2013 8:15:40 PM

Event ID:      1005

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DR-PC

Description:

Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Elements Organizer Revel Agent 12.0 because of this error.

The error value is listed in the Additional Data section.

User Action

1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.

2. If the file still cannot be accessed and

          - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.

          - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Log Name:      Application

Source:        Application Error

Date:          12/5/2013 7:55:17 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DR-PC

Description:

Faulting application name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x52421541

Faulting module name: PhotoshopElementsEditor.exe, version: 12.0.0.0, time stamp: 0x52421541

Exception code: 0xc000001d

Fault offset: 0x011c674b

Faulting process id: 0x6e4

Faulting application start time: 0x01cef2263653a385

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Photoshop Elements 12\PhotoshopElementsEditor.exe

Report Id: 744d395b-5e19-11e3-a3d1-0015e92e3e9a

Log Name:      Application

Source:        Application Error

Date:          12/5/2013 7:55:18 PM

Event ID:      1005

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DR-PC

Description:

Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Photoshop Elements 12 Editor because of this error.

Program: Photoshop Elements 12 Editor

File:

The error value is listed in the Additional Data section.

User Action

1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.

2. If the file still cannot be accessed and

          - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.

          - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

4. If the problem persists, restore the file from a backup copy.

5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data

Error value: 00000000

Disk type: 0

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 9, 2013

DavidDKart please see Troubleshoot install using logs | Element - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html for information on locating the installation log file for Photoshop Elements.

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