Participant
October 13, 2022
Answered
Photoshop Elements 12 kann nicht aktiviert werden
- October 13, 2022
- 1 reply
- 697 views
contact support and request an activation count reset. ask for nothing else or they'll refuse telling you pse 12 is no longer supported. after the reset, you can install (on up to two computers). before uninstalling, deactivate (help>deactivate or help>sign out) so you don't encounter this in the future.
use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html
p.p.s. you can also use twitter to tweet @AdobeCare
p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true
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