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WhyteNoyse
Participant
August 27, 2014
Question

photoshop elements 12 mac installation?

  • August 27, 2014
  • 1 reply
  • 165 views

Having some issues trying to install PSE12 for Mac on my MacBook Pro running OSX 10.9.4.  It installs, but gives me the following errors. Any ideas?

Thanks,

Arnie

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF001, DF015,D ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 15 error(s)

----------- Payload: Adobe Linguistics CS5 5.0.0.0 {A44863BF-8DB8-4D22-88DB-5A02BE319840} -----------

ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Linguistics/5.0/Providers/Proximity/11.00/swd58.ths" Error 0(Seq 408)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 408)

----------- Payload: Adobe Photoshop Elements 12 12.0.0.0 {48C6BCD3-4F00-4CFE-BDD4-8D57C640B985} -----------

ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Photoshop Elements/12.0/Photo Creations/backgrounds/Africa Map.jpg" (Seq 3618)

ERROR: DF023: Unable to delete file copy at "/Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist" . Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)

ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12/Support Files". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 12/Adobe Photoshop Elements 12"(Seq 1)

ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)

ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 27, 2014

    WhyteNoyse it looks like you are facing file permission errors as indicated by the following:


    ERROR: DF023: Unable to delete file copy at "/Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist" . Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)

    Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your file permissions.

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