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Photoshop Elements 13 isn't working after I moved my files to the G-drive

Forum|Forum|1 year ago
November 11, 2024
2 replies
522 views

Please help! I've bought Premiere Elements 13 in 2014 on the Adobe website. Saturday I tried to move all my programs to the G-drive on my PC, something went wrong and now the program must be un-installed and re-installed. I don't have a backup and the email address used buying the program does not exist anymore. I do have proof of purchase and it is still on the same PC

Installation

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Correct answer kglad

I did and it send a verification email to the old address I can't access

then you're at the end of the road with pse 13.

here's the current, https://www.adobe.com/products/photoshop-elements/buy-elements.html?sdid=WB99JHFM&mv=search&mv2=paidsearch&utm_campaign=cv-nwmp-ae2024&utm_medium=cpc&utm_source=google&utm_content=AE2025&utm_term=photoshop%20elements%20purchase&gad_source=1&gclid=Cj0KCQiAlsy5BhDeARIsABRc6ZsQ8B6MJxXcP4-lQ6C5rpJcBafsbByR7OJExNr9KUqY6tRa1h-WlqgaAsIAEALw_wcB

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

Jeffrey_A_Wright

Community Manager

Lizette, in addition to Kglad's advice please see https://adobe.ly/4fC6y1S for information on how you can download a fresh copy of the installation files for Premiere Elements 13.

I would also recommend bookmarking and reviewing https://adobe.ly/3Z185JG which provides additional information on how you can manage and maintain any remaining activations for your copy of Premiere Elements 13. ^JW

L

lizette_5567Author

Participant

Goodday, so my biggest problem here is that I used an email address when
purchasing the product that doesn't exist anymore. When I use the first
link with my new email, it asks to register the product. When I do so, it
says that the product code is already in use (obviously my previous email
account)
I've only downloaded the program on one PC ever and it's asking for a
re-installment of a link I don't have anymore.

kglad

Community Expert

if you don't have access to the installation file, reverse what you've done.

if you do have access to the installation file:

reverse what you've done.

then properly sign out of elements (help > sign out or deactivate)

then properly uninstall elements

then properly install elements to the desired location

L

lizette_5567Author

Participant

I've tried to reverse it, but it doesn't work. I need the installation
file, which I don't have access to, because my email address changed.

kglad

Community Expert

use your old email/old adobe id to sign into your account, then proceed.

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