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lizette_5567
Participant
November 11, 2024
Answered

Photoshop Elements 13 isn't working after I moved my files to the G-drive

Please help! I've bought Premiere Elements 13 in 2014 on the Adobe website. Saturday I tried to move all my programs to the G-drive on my PC, something went wrong and now the program must be un-installed and re-installed. I don't have a backup and the email address used buying the program does not exist anymore. I do have proof of purchase and it is still on the same PC

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    8 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 11, 2024

    Lizette, in addition to Kglad's advice please see https://adobe.ly/4fC6y1S for information on how you can download a fresh copy of the installation files for Premiere Elements 13.

     

    I would also recommend bookmarking and reviewing https://adobe.ly/3Z185JG which provides additional information on how you can manage and maintain any remaining activations for your copy of Premiere Elements 13. ^JW

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    lizette_5567Author
    Participant
    November 12, 2024
    Goodday, so my biggest problem here is that I used an email address when
    purchasing the product that doesn't exist anymore. When I use the first
    link with my new email, it asks to register the product. When I do so, it
    says that the product code is already in use (obviously my previous email
    account)
    I've only downloaded the program on one PC ever and it's asking for a
    re-installment of a link I don't have anymore.
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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2024

    if you don't have access to the installation file, reverse what you've done.

     

    if you do have access to the installation file:

    reverse what you've done.

    then properly sign out of elements (help > sign out or deactivate)

    then properly uninstall elements

    then properly install elements to the desired location

     

     

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    lizette_5567Author
    Participant
    November 12, 2024
    I've tried to reverse it, but it doesn't work. I need the installation
    file, which I don't have access to, because my email address changed.
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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 12, 2024

    use your old email/old adobe id to sign into your account, then proceed.

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