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LeighsaF2308
Participant
September 2, 2015
Answered

Photoshop Elements 13 Keeps telling me it cant connect to internet to verify serial number.

  • September 2, 2015
  • 3 replies
  • 902 views

Have attempted to install PS Elements 13 from brand new disc. (Windows)

Installation works so far as it is on the PC and will run if I bypass the connection request, but how long is it going to do that for before it blocks me from using the program?  IT asks repeatedly whilst the program is running too. 

Have manually registered the serial number on my Adobe account and it is showing as verified.

But each time I open up the Elements editor it tells me to register and then comes up with an error messages telling me that it cant complete the process as I am not connected to the internet.

Obviously I DO have internet connection, as I am signed into Adobe account, internet web browser etc.  so what is the problem and is there a work around?

NB -same issue occurring on the Premier Elements 13 program as well.

Correct answer LeighsaF2308

Issue resolved via Tech support. Host file had code written in to block the website.

no reason why but problems sorted now.

Thanks for advice but sadly none of it worked due to this host error.

3 replies

L
LeighsaF2308AuthorCorrect answer
Participant
September 2, 2015

Issue resolved via Tech support. Host file had code written in to block the website.

no reason why but problems sorted now.

Thanks for advice but sadly none of it worked due to this host error.

R
robertr44870363
Participant
February 3, 2024

Well it is stil not fixed here in 2024.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 3, 2024

use offline activation.

 

  1. Launch the product.
  2. At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
  3. Click Offline Activation and click Generate a Response Code.
  4. Write down the Request Code.
  5. Switch to an online computer and navigate to www.adobe.com/go/getactivated.
  6. Click Offline Activation.
  7. Sign in with your Adobe ID.
  8. Enter your Request code and click Generate.
  9. Write down the Response code.
  10. Switch back to the offline computer.
  11. Enter the Response Code and click Activate.
RahulTyagi_
Community Manager
RahulTyagi_Community Manager
Community Manager
September 2, 2015

Hi Lisa,

Try turning of any active Antivirus or fireball that might be blocking access to PS elements 13 or try switching to a different network.

Moreover, An Internet connection is required the first time you install and license your apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days. Annual members can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.

Regards,

Rahul

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
September 2, 2015

Please follow the steps mentioned in https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html 

You may also check: Activation and deactivation troubleshooting

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