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Arquimedes267361465s0m
Participant
October 22, 2022
Question

Photoshop Elements 14 and Premier Elements rejecting serial

  • October 22, 2022
  • 2 replies
  • 146 views

Hi, in 2015 I bought a Dell Laptop and along with the computer I added Photoshop Elements and Premier Elements 14. This computer no longer works (motherboard damaged). I have a Samsung computer and I have installed all the software I purchased, except for Adobe. I contacted Dell and they told me that to install my software back I would need another Dell computer running the Dell Digital Delivery program. But I don't have a Dell computer anymore... I downloaded the two configuration files, typed the serials that I had noted, I successfully installed the programs but when running, a message appears saying that another computer is running my software. That's not true, I don't have another computer. I think my old Dell computer information remains on record with Adobe. So I ask: Is there any way to solve this problem?

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 22, 2022

    yes, contact adobe support and request an "activation count reset".  ask for nothing else or you will be denied all help.

     

    then you will need to reactivate ie, enter your serial number(s), on your current computer.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 22, 2022

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

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