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bobd74009258
Participant
August 21, 2018
Answered

Photoshop Elements 14 Can not install Can not read log file

Title says it all.
Download is fine.

Tries to install and fails.

Log file can not be extracted from .gz file using winzip.

TOO much time spent on this.

Please help.

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    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    August 21, 2018

    Bobd74009258, I would recommend you view the updates to your public forum discussion in your web browser.  This will allow you to access any requested links and will be much easier for you to follow than through your e-mail inbox.  Clicking on the link to View the Full Discussion will allow you to view the discussion in the default web browser.

    If this is a new computer then Photoshop Elements 14 should have installed without error.  Did you transfer any files from your old computer?


    As a next step please remove any installed Adobe software using the Apps and Features Control Panel.  Once all Adobe software is removed you can then download and run the CC Cleaner Tool from Use the Creative Cloud Cleaner Tool to solve installation problems .  Please make sure you run the Adobe uninstallers first and do not skip to downloading and running the CC Cleaner Tool.

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    7 replies

    bobd74009258Author
    Participant
    August 21, 2018

    can not believe how much spam i have received via email because of using this forum..

    insult to injury

    paid good money for this product

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    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    August 21, 2018

    Bobd74009258, I would recommend you view the updates to your public forum discussion in your web browser.  This will allow you to access any requested links and will be much easier for you to follow than through your e-mail inbox.  Clicking on the link to View the Full Discussion will allow you to view the discussion in the default web browser.

    If this is a new computer then Photoshop Elements 14 should have installed without error.  Did you transfer any files from your old computer?


    As a next step please remove any installed Adobe software using the Apps and Features Control Panel.  Once all Adobe software is removed you can then download and run the CC Cleaner Tool from Use the Creative Cloud Cleaner Tool to solve installation problems .  Please make sure you run the Adobe uninstallers first and do not skip to downloading and running the CC Cleaner Tool.

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 21, 2018

    Bobd74009258, did you discover any error messages or have you been unsuccessful with opening the gzip file?  What operating system are you installing Photoshop Elements 14 on?  Are you experiencing any other problems besides the inability to install Photoshop Elements 14 or decompress gzip files using the operating system?

    For information on how to locate and interpret the installation log see Troubleshoot install using logs in Photoshop Elements .

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    bobd74009258Author
    Participant
    August 21, 2018

    can not open .gz file with winzip.

    win 10

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 21, 2018

    Bobd74009258, are you able to successfully decompress other files with Winzip? Are there any other programs or functions which are not working properly on the Windows 10 computer?  Is this a new computer or are you reinstalling Photoshop Elements 14?

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    Ned Murphy
    Ned Murphy
    Legend
    August 21, 2018

    Forum Success Guide: https://forums.adobe.com/docs/DOC-5601

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