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MissPrincess
Participant
October 24, 2021
Answered

Photoshop Elements 2021/2022 won't install

  • October 24, 2021
  • 2 replies
  • 1576 views

I have windows 10. I purchased Photoshop Elements 2021/2022 a few days ago. I have installed Adobe Acrobat DC, Adobe Creative Cloud, and Spo2 Assistant. Photoshop Elements will not download and install. It says it isn't compatible with my system. It seems to think I have windows 8. It says to install the mecessary files.. What files? It also doesn't recognize that my pc is connected to the internet. I have tried everything I can think of. I may ebd up having to get a refund if I can't use the program. Please help

    This topic has been closed for replies.
    Correct answer Nancy OShea

    If you have the Creative Cloud ALL APPS plan, you already  have access to pro-level Photoshop CC.  Not sure why you would need or want PS Elements which is a lite version aimed at amateurs & hobbyists.


    CONTACT ADOBE SUPPORT:
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    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 24, 2021

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    October 24, 2021

    If you have the Creative Cloud ALL APPS plan, you already  have access to pro-level Photoshop CC.  Not sure why you would need or want PS Elements which is a lite version aimed at amateurs & hobbyists.


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    M
    MissPrincessAuthor
    Participant
    October 25, 2021

    I guess I'm a "amateurs & hobbyists" then. Either way, I tried one more time before asking for a refund. I have no idea what I did different but it finally installed. It's like when you swear it ain't raining then you step out the door and it starts pouring down(lol). I have used photoshop for years and can find my way through it fairly easy. Anyway, it's done now and I'm a happy camper for now. Thanks anyway

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