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C
CHRISTINA5E7B
Participant
October 29, 2021
Answered

Photoshop Elements 2022 installation goes to 10% then stops then goes to 2% then stops, help ?

  • October 29, 2021
  • 1 reply
  • 1078 views

Dear Adobe,

Good morning,

I have just bought and paid for an installation of Photoshop Elements 2022. As per the e-mail instructions received, I went to my account, clicked on the download button, then run the PhotoshopElements_2022_LS30_win64.exe.

Installer went up to 10% then gave up and messaged Error Code 113.

Re-runing the installer went up to 2%, same Error Code 113.

Deleting the Adobe Creative cloud application from my PC only allows for more iterations of stops at 10% and 2%.

I also went through the checklists

Fix download, install, or update errors for your Adobe apps

How to resolve connection errors with Creative Suite applications (adobe.com)

Of course I run the installers with the firewalls disabled. I even uninstalled my Symantek Endpoint security hoping for the the installation to complete.

Problem persists, installer will not work for me.

Is there an offline installer I can use ?

Best, 

Tina

    This topic has been closed for replies.
    Correct answer kglad

    well, it certainly was an improvement...: running the setup.exe took the installer up to 86%, before stopping with error 183.

    iterations of running the installer go to 2-10% with the Adobe Creative Cloud installed (as before), and to ~47% when the Adobe Creative Cloud program is removed from the PC (another improvement).

    I don't get it: I am trying to install the PSE2022 which is not in the Creative Cloud family, why show an error 183 then ? Why involve the Adobe Creative Cloud in the first place ?

    . .

    thanks again, kglad, I'll keep trying with this puzzler of an installation, and let you know how it goes.


    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (= cryptic icon in the lower right)

    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 29, 2021

    adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

    C
    CHRISTINA5E7BAuthor
    Participant
    November 3, 2021

    Hi !

    Thank you for your sugestion, I run this page

    Qualys SSL Labs - Projects / SSL Client Test

     

    and confirmed that my Edge browser supports both 1.2 and 1.3 layers.

    Still, the downloader fails at either 2 or 10 %.

    Any further suggestions, please ?

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 3, 2021

      if you have a non-current os, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging000

       

      otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

       

      do you see both logos?

       

      if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

       

      if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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