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Ben250529460bsd
Participant
June 30, 2023
Answered

Photoshop Elements 2023 failed install

  • June 30, 2023
  • 4 replies
  • 587 views

I've recently purchased Photoshop Elements Version 21.0 for my older Macbook Air running Big Sur 11.7.8.

 

I've managed to download the files but the "install" file needs to be updated and the pop-up says to contact the developer. Any help please?

 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Ben, thanks for purchasing Photoshop Elements 2023; I agree with Kglad and Peru Bob and would recommend you review https://community.adobe.com/t5/download-install-discussions/download-non-subscription-adobe-software/td-p/11919842 for steps you can take to download Photoshop Elements 2023 from your Adobe account.

 

Please update this public discussion if you have any questions or encounter any additional errors. If you would like direct help with downloading and installing Photoshop Elements, then please don't hesitate to click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team.

4 replies

B
Ben250529460bsdAuthor
Participant
July 1, 2023

Thanks everyone! I found out i'd accidentally downloaded the older version (PSE9) rather than my most recent purchase PSE23....rookie error lol

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 1, 2023

@Ben250529460bsd, thanks for confirming that.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
June 30, 2023

Ben, thanks for purchasing Photoshop Elements 2023; I agree with Kglad and Peru Bob and would recommend you review https://community.adobe.com/t5/download-install-discussions/download-non-subscription-adobe-software/td-p/11919842 for steps you can take to download Photoshop Elements 2023 from your Adobe account.

 

Please update this public discussion if you have any questions or encounter any additional errors. If you would like direct help with downloading and installing Photoshop Elements, then please don't hesitate to click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 30, 2023

Where did you get the installation file?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 30, 2023

    that's the expected message for an older pse, but not pse 23 which is compatible with big sur.  are you sure you have the correct installer?

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