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hannyh50544080
Participant
December 7, 2018
Answered

Photoshop Elements accepteert mijn serienummer niet

  • December 7, 2018
  • 1 reply
  • 393 views

Hallo,

Een goeie maand geleden heb ik de proefversie van Photoshop Elements 2019 op mijn Mac geïnstalleerd. Toen de proefmaand verlopen was, heb ik de echte 2019 aangeschaft in een doosje met DVD. Deze heb ik (nu geloof ik al 10x) geïnstalleerd maar steeds als ik probeer hem te activeren door het serienummer in te voeren, krijg ik de mededeling dat het niet gaat. Dan geeft de computer ook meteen het scherm dat ik nog 0 dagen de probeerversie kan gebruiken. Deze heb ik al wel verwijderd....

Gisteravond heb ik anderhalf uur gechat met iemand van Adobe maar die wist de oplossing ook niet. Chatten in het Engels over zo'n onderwerp vind ik bovendien ontzettend moeilijk.

Weet iemand een oplossing?

Groetjes van Hanny

@

This topic has been closed for replies.
Correct answer kglad

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 7, 2018

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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