Photoshop Elements and Premiere Elements 2019 error

Forum|Forum|1 year ago
September 23, 2024
2 replies
196 views

I purchased premiere elements and photoshop elements 2019 and recently my premiere stopped working and i tried to reinstall and it gives me a error that either my OS, adobe product, or browser are out of date. I tried installing the premiere 2024 elements trial and that worked fine. I am running the latest version of windows 11 and latest version of edge. I tried Chrome too. I cannot reinstall in my premiere elements 2019 or my photoshop elements 2019. Please help.

Installation

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

kglad

Community Expert

see if you just need to update/change your default browser, https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

J

jarvis_1896Author

Participant

Thank you for the reply. I tried everything on that page. I will mention that page seems to be out of date as Internet Explorer 11 is discontinued, but I did use the edge retro to explorer 11 to see if that would help and you can't do anything in explorer 11. I have the most up to date Microsoft Edge and Windows 11. I tried the registry file. Also the new trial of elements installs fine. Any assistance is appreciated. Thanks!

kglad

Community Expert

try the current chrome browser

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