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Ariel of the sky
Participant
January 5, 2015
Question

Photoshop Elements - down loading files

  • January 5, 2015
  • 1 reply
  • 126 views

One file windows does not understand file type. The other DOWNLOADED file says parts are missing. See the message below. 

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    1 reply

    kglad
    Community Expert
    Community Expert
    January 5, 2015

    you should have two files (a 7z and a matching exe - ie, names are the same but extensions are different).  put both in the same folder and click the exe.

    Ariel of the sky
    Participant
    January 5, 2015

    The files are not yet on my PC (I have looked manually under programs and search using windows search function). As far as I can tell the .exe file never ran, because it comes back with the error message within seconds. The first file (that has the windows can not read it msg) took 2 hours to download. So it should be somewhere. but I can't find it.

    kglad
    Community Expert
    Community Expert
    January 5, 2015

    Downloads available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.