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J
Jaap225473605pzf
Participant
February 8, 2022
Answered

Photoshop Elements - installation

  • February 8, 2022
  • 3 replies
  • 417 views

I am sorry, but the Adobe support is no good. If I have a problem I can only ask the Forum - what about chat sessions or even mobile communication like MS does??

I have a simple problem - I bought Photoshop elements 2020 and it was installed on my laptop. But is was the English version, so I asked Adobe to change it to the Dutch version which they did. Worked fine till I had a laptop problem and had to reboot the complete laptop. PE 2020 needs to be re-installed now. But neither the serial number of the English or the Dutch version can be installed, Adobe now tells me I have an invalid version. Apparently I now downloaded the 30 day trial version. How is that? I bought the product so surely I can re-install it? Can someone please help me to re-install the product? Ir would be easy top ask this question in a chat session but apparently Adobe does not want to be too user friendly..........

This topic has been closed for replies.
Correct answer Nancy OShea

Log-in to your online account with a browser that accepts cookies and does not have script blockers.

https://account.adobe.com/products

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

3 replies

J
Jaap225473605pzfAuthor
Participant
February 16, 2022

I am sorry to say that after almost 2 weeks of discussions using e-mail address [Scammer email address removed by moderator] I still was not able to re-install PE2020 – I really do not understand this. I paid for the product and just want to re-install it. Not none of the old serial numbers works, then the Help e-mail gave me another serial number, I deleted everything again from Adobe, re-installed the demo version, got to the page where the system is asking for a serial number, gave the number only to get a message that the number is invalid. I am really not impressed with Adobe support!!!

J
Jaap225473605pzfAuthor
Participant
February 16, 2022

OK, I phoned Adobe and they solved the problem in 2 minutes. So this topic can be closed. Thank you

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 9, 2022

Log-in to your online account with a browser that accepts cookies and does not have script blockers.

https://account.adobe.com/products

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 8, 2022

Did you download it from your Adobe account?

J
Jaap225473605pzfAuthor
Participant
February 8, 2022

Yes, I did

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 8, 2022

And are you using the serial number on your account listed for it?

(DON'T POST IT HERE ON THIS PUBLIC FORUM)

 

If so, go to Adobe support and only ask to have your activations reset:

(make sure to sign in to your Adobe account first and allow popups on your browser)
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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