Participant

Question

Photoshop elements - issue downloading and installing - Installer is corrupt / Sign in error

Greetings,

We’re trying to install new Elements on Win 11 PRO machine but have issue.

First after downloading the .exe it said it was corrupt so we went and downloaded it on other PC.

After doing that we were was able to start the installer, was prompted for admin info but got “Sign in Error”.

Regards,

WaterGuy98

Community Expert

Supported Windows Versions:

Microsoft Windows 10 (version 22H2) or Windows 11 (version 22H2), 64-bit versions only; Windows 7, Windows 8.1 not supported.

Restart Windows in Safe Mode. Then try to install PS Elements.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Community Expert

Does your device meet the current PS Elements system requirements?

Are you using a browser other than Opera to download the installer?

Nancy O'Shea— Product User & Community Expert

Participant

Greetings,

We are using HP Elite Mini 600 G9 Desktop which sould run it without any issues.

Chrome is default browser.

Community Expert

@WaterGuy98

did you suspend win defender when trying to sign in?

what pse version are you trying to install?

Participant

We’re using different AV than defender and on my PC install works just fine and on my cooworkers it doesn’t. Same AV, Same firewall…

We are using Elements 2024 LS30 Win 64

Community Expert

have the computer/browser been the coworkers’?

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