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April 9, 2016
Answered

Photoshop error message (DF024)

  • April 9, 2016
  • 1 reply
  • 668 views

I get this error message when trying to install Photoshop and it gives me this error message.

Anyone know what to do?

Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DF024 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s) ----------- Payload: Adobe Photoshop CC 2015 Core 16.0.0.0 {793C2BF7-A4FE-4608-91C9-9282C5801C21} ----------- ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}\_1817_aac77d638f983b1042948626979c46e5" to "C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\DynamicLinkMediaServer\boost_system.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 826) -------------------------------------------------------------------------------------

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Correct answer Atul_Saini

Hi Greger123,

Please try the steps mentioned on Errors "Exit Code 6" and "Exit Code 7" installing Adobe Creative Cloud, CS6, CS5.5, Premiere Elements, and Photoshop Ele…

If that doesn't work please try to "run as an administrator" you may also Enable Built-in Administrator Account (Standard 7 SP1) and try to install the setup.

Hopefully these steps would help.

1 reply

Atul_Saini
Atul_SainiCorrect answer
Legend
April 14, 2016

Hi Greger123,

Please try the steps mentioned on Errors "Exit Code 6" and "Exit Code 7" installing Adobe Creative Cloud, CS6, CS5.5, Premiere Elements, and Photoshop Ele…

If that doesn't work please try to "run as an administrator" you may also Enable Built-in Administrator Account (Standard 7 SP1) and try to install the setup.

Hopefully these steps would help.