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quintinr81226598
Participant
November 12, 2019
Question

Photoshop freezing at 80%

  • November 12, 2019
  • 2 replies
  • 216 views

I am deeply disappointed with the new photoshop update. ALL of my files will stop between th 80%-99% so I have redone projects over several times. I do not understand why it keeps freezing. Can someone please help? I have some very tight deadlines and photoshop isn't properly working!

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 12, 2019

Quintinr81226598, I am sorry that the installations of your CC app updates keep freezing.  This sounds like a very frustrating situation.  Can you please check the log files for the cause of the installation freezing.  Details on how to locate and interpret the install logs can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 12, 2019

you can go back to a previous version for the quickest fix.

 

otherwise, start by resetting your preferences: https://helpx.adobe.com/photoshop/using/preferences.html

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