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bojo1138
Participant
January 28, 2020
Question

Photoshop has been misplaced.

  • January 28, 2020
  • 4 replies
  • 273 views
So i let my adult daughter use my macbook for her photography needs. She was annoyed by using launcher to get to PS and tried to move the shortcut to the desktop Windows style. (She has no Mac experience) So now the system does not see PS and needs it reinstalled. On top of that, the creative cloud app is outdated and I cannot fix it. i am already on a paid account, but the update page wants me to set up a new account? Really need PS back. Any help is appreciated. (No time machine. I tried. hard lesson there)
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    4 replies

    D
    Adobe Employee
    digvijayb63254938
    Adobe Employee
    January 28, 2020

    Greetings,


    After following the below steps to reinstall Creative Cloud Desktop app and Photoshop CC. Make sure you sign in with paid acocunt to activate your Photoshop CC license.

     

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    January 28, 2020

    Just removing the shortcut from the Dock won't unistall photoshop.

     

    Look in

     

    Applications for the Adobe Photoshop folder and inside should be a Adobe Photoshop.app you can double click on to start photoshop.

     

     

    Then once it's running right click on the PS icon, go to Options and click Keep in Dock.

     

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 28, 2020

      Remove everything and start fresh https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

      Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html

       

      Keep your daughter away from your Mac

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 28, 2020

        so where is ps?  if it's uninstalled, no problem.  just reinstall it.

         

        but did she fail to create a shortcut/alias and she actually moved the executable?  if so, you should move it back.

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