Photoshop installation fail error 403

Forum|Forum|4 years ago
September 10, 2021
1 reply
497 views

I am having issues installing photoshop. I have followed the instructions on how to fix this issue but to no avail. I am using a MacBook Pro. Any help would be amazing. Thank you.

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Jeffrey_A_Wright

Community Manager

Stephane and WNT, Error 403 occurs due to a download error. What type of Creative Cloud membership are you utilizing? I don't see an active membership assigned to the e-mail addresses you have used to post to this public discussion forum.

For more information on Error 403, see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403.

S

Stephané5CEAAuthor

Participant

Thank you very much Jeff. I definitely have an active memebership through the company I work for. I have followed the information from the link you added and am still having trouble downloading the app.

D

Dj_Creative_enthusiast

Inspiring

Hi,

Please make sure that you are signed in using the correct email address on which you have an Active Subscription.

Since you have followed the steps as shared earlier and still facing issues, please

contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps.

Thank you.

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