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BugBaby
Participant
October 31, 2019
Question

Photoshop Installation not Working

I began my free trial of photoshop last night, however the installation kept stopping at 6%. I restarted the installation process multiple times and waited about 2 hours each time.  before finally i started it again and decided to sleep on it and hope it would be installed in the morning. It as now been 10 hours and it is still stuck at 5.8%. Please help as I need this app as of yesterday and Im getting frustrated.

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4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 1, 2019

Does you computer meet the minimum system requirements to run Creative Cloud desktop app + Photoshop + your OS + all other apps and utilities that you use regularly?  See links below for details.

https://helpx.adobe.com/creative-cloud/system-requirements.html

https://helpx.adobe.com/photoshop/system-requirements.html

 

 

 

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Nancy O'Shea— Product User & Community Expert
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 31, 2019

    Which operating system do you use?

    Do you get an error message? If yes please post the exact meesage.

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    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      BugBabyAuthor
      Participant
      October 31, 2019

      I have a windows 10 HP Notebook. and no I'm not getting any error message it just won't load past 6%.

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      Community Expert
      AxelMattCommunity Expert
      Community Expert
      October 31, 2019

      Which Windows 10 build version?  180x,1903...?

      Do you do the install as an adminstrator or an user with admin rights?

      Is a virus scanner or another protection program running? If yes, please deactivate this programs and try again.   

      Translate
      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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