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A
Anonymous
January 3, 2013
Answered

Photoshop Installation Stalled: Another Installer Is Currently Running

  • January 3, 2013
  • 3 replies
  • 18509 views

Upon attempting to install Adobe Photoshop CS6 Extended edition, a pop up box appears which gives the message at the foot of the post, however no other installers are running. I've tried rebooting the PC and all my current software is up-to-date but this message appears every time I insert the disc and attempt to install the programme.

I’m currently running the Windows 8 operating system but as far as I’m aware this shouldn’t affect the install.

Any help would be very much appreciated as this is becoming increasingly frustrating.

THE POP UP BOX SAYS…

Adobe Installer

We've encountered the following issues

Another installer is currently running, which must be closed before installing this product. Please close other installers.

    This topic has been closed for replies.
    Correct answer

    Firstly, thank you for your help and suggestions.

    It seems the cause of the fault was nothing to do with Photoshop at all, but rather something to do with a recently installed version of Microsoft Office 2010.

    Ultimately, shortly after my failed attempts to install Photoshop, Microsoft Office 2010 caused a computer crash, which corrupted a number of Office files and in order to avoid further complications, Windows elected to revert to an earlier back-up of the system (pre Office installation).

    When I attempted to install Photoshop, following this system revert, it installed first time with absolutely NO COMPLICATIONS AT ALL.

    To anyone else who receives the error message displayed at the top of this post, I urge you to check whether Microsoft Office is hampering the install.

    3 replies

    S
    Superboep
    Participant
    August 9, 2017

    This has got to be an Adobe installer configuration problem.  This happens to me on multiple Adobe products, some off Creative Cloud, and also Premiere Elements which I think is a separate installation process.  I've tried disabling Installer, and all the other recommendations without any joy.  The only think that seems to work is to reboot into Safe Mode and run the install which is incredibly annoying.  All my other apps update fine, just Adobe which fails.  I've reloaded my PC from scratch, and now have a new PC with the same problems.  Similar configrs though - Windows 10 x64.

    A
    Anonymous
    January 4, 2013

    Thank you for your previous suggestion.

    I have now looked at the Task Manager and closed all open installers and am still faced with the same message. I have since attempted to install the programme on an older version of Windows (XP) as a trial on a different PC and found it to work fine, so assume it has something to do with installation on the Windows 8 Operating System specifically.

    There are almost 40 Background Processes and 21 Windows Processes running by default in the task manager at the same time I try to install Photoshop, but do not want to start closing these down without knowing the result of doing so. I did close the Windows Installer which was running, but this made no difference to the message displayed by Photoshop.

    Once again, any help would be very much appreciated.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 5, 2013

    Please see http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html#main_You_are_already_running_another_installer_.  You may also want to look for the PDApp.exe task if it is running.

    If you still face installation difficulties then please try a selective start up and disable all start up items and non-Microsoft services.

    A
    Anonymous
    Correct answer
    January 7, 2013

    Firstly, thank you for your help and suggestions.

    It seems the cause of the fault was nothing to do with Photoshop at all, but rather something to do with a recently installed version of Microsoft Office 2010.

    Ultimately, shortly after my failed attempts to install Photoshop, Microsoft Office 2010 caused a computer crash, which corrupted a number of Office files and in order to avoid further complications, Windows elected to revert to an earlier back-up of the system (pre Office installation).

    When I attempted to install Photoshop, following this system revert, it installed first time with absolutely NO COMPLICATIONS AT ALL.

    To anyone else who receives the error message displayed at the top of this post, I urge you to check whether Microsoft Office is hampering the install.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 3, 2013

    Please check your task manager to see if you have any other instances of Setup.exe running.  It is possible that another application you previously attempted to install is interferring with the install process.

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