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June 10, 2020
Question

Photoshop installer not opening on Mac OS Catalina 10.15.5

  • June 10, 2020
  • 3 replies
  • 2097 views

I'm trying to download a trial version of photoshop. 

I just upgraded my Mac OS to Catalina 10.15.5. 

I've downloaded the Photoshop installer onto my Applications folder.

When I click to run it, it opens a window like this one, but then when I double click on the icon, NOTHING happens. Nothing opens, nothing. The only difference is that I see a little "harddrive" icon on my desktop that says Photoshop Installer. 

I've tried so many things and nothing works: 

- ejecting the installer and trying again 

- deleting the .dmg file and redownloading it

- restarting my computer

- deleting all other older versions of photoshop on my computer

.... 

help please!! 

This topic has been closed for replies.

3 replies

Govardhan.V
Participating Frequently
November 18, 2020

If you are referring to CC version ,USeAdobe Creative Cloud desktop app:

 

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Legend
November 18, 2020

What is the filename of the installer download, and where did you download it?

Participant
November 18, 2020

I have the same problem, any updates?