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Participant
November 24, 2019
Question

Photoshop installing gets stuck at 13%

  • November 24, 2019
  • 2 replies
  • 2010 views

So I installed Creative Cloud with no problems, now I´m trying to install photoshop through CC on my desktop. The thing is, it doesn´t get any errors, just gets stuck and stays there. The farthest it got was 22%, the last 2 tries where 13%.

I checked if I´m properly connected with the server only to see that I am so that doesn't seem to be the problem, right?

I´m using windows 10

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2 replies

Jeffrey_A_Wright
Legend
November 25, 2019

Lauch, I am sorry that you are facing problems installing Photoshop, unfortunately being stuck at a percentage of the install process provides no guidance regarding the error that is preventing installation.  Please see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for information on how to locate the error.  

 

Please update this public forum discussion if you have any questions.

Akash Sharma
Legend
November 25, 2019

Movint to correct community