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J
João Serra
Participant
February 6, 2020
Question

Photoshop/lightroom Subscription

  • February 6, 2020
  • 2 replies
  • 595 views

How can i contact adobe by email?

I paid a subscription of 11.99€/month and in my account it says i don't have any plan/subscription but it was paid.

This topic has been closed for replies.

2 replies

Just Shoot Me
Just Shoot Me
Legend
February 6, 2020

Are you certain you have logged into the main Adobe website with the correct Adobe ID (correct email address and password) that was used to purchase the subscription?

 

Could be you have 2 Adobe IDs similar to one another and you are using the wrong one to check you subscription status.

    J
    João SerraAuthor
    Participant
    February 6, 2020

    Yes for all my purchase i use the same email and it was the first thing i checked.

    Just Shoot Me
    Just Shoot Me
    Legend
    February 6, 2020

    Depending on how long ago you made the purchase I would give it a day, maybe 2, to filter down to your account view.

     

    If it has been more than 2 days I would contact Adobe directly through the Chat system.

     

    Contact Customer Care

     

    And Specifically state you have a Billing problem.

    Akash Sharma
    Akash Sharma
    Legend
    February 6, 2020

    Moved to Get-Started

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