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H
HUGOM
Participant
December 13, 2013
Question

Photoshop not able to be initialized

  • December 13, 2013
  • 1 reply
  • 300 views

I downloaded Photoshop from Creative Cloud and when I want to open it, I have a message saying that it cannot be initialized because of a programme error. I am on Mac OS 10.7

Anyone has a solution?

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    December 13, 2013

    Hi HUGO M,

    Could you please provide us the exact error message. Could you also try deleting the preferences files and check whether you are able to launch it or not.

    You can also give a try by creating another Admin User account and try launching there.

    Hope it helps.

    Regards,

    Abhijit

    H
    HUGOMAuthor
    Participant
    December 14, 2013

    Hi Abhijit,

    Thanks for answering, the error message says " Not able to initialiez Photoshop because of a programme error "

    I tried to create another users account and it doesn't work either.

    I don't know how to delete the preferences files.

    Do you think it would help if I uninstall it and re- install ? but I don't know if I can do that since I downloaded it from Creative Cloud.
    Thanks for your help

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