Photoshop not compatible with my system (SSE 4.2 problem)

Question

Hi,It seams that i was to quick to celebrate my new acquisition. Creative cloud gave me 1 option to install Photoshop 22.2 (compatible, Photoshop 23.11 is not compatible). I've installed the version provided but when i tried to open it gave an error ("Error at loading of ippCV library"). It's my bad that i did not check the fine print regarding system requirements, so my Phenom 1100T (6 core) is good but it's missing SSE 4.2 and above. But then why did Creative Cloud gave me the option to install an older version, there was no incompatibility message (like the one from version 23.11) so i took it to face value.I've checked here (https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary) and it suggested that i should install an older version of Photoshop (v21.x), but it seams that i don't have that option since the versions stop at v22.0 .I see to paths here, either i have the option to install a compatible version (v21.x) or i'll be asking for a full refund since i can't use your Photoshop. I hope i can install an older version.If there are any questions or you need additional information please let me know.Mike

MegaWoTHD · Accepted Answer

While this is a public forum, i'm having a discussion with an official Adobe employee (your title is "Adobe Employee").
You are doing exactly what i've explained, you are spamming a non solution over and over expecting a different result.
If you are unable to help, allow another employee to take over.

I've solved my problem! While it was with the help of a chat bubble, it wasn't in the place directed by Jeff. Going on a hunch i went into my account to Support History and there i had a little link at the end of a statement pointing me to contact support, i clicked that and surprise surprise the chat bubble appeared (i have adblock on and native pop-up blocked on, no problem there). There was a small hiccup with v21, since it uses the old Internet Explorer for the installer, that gave an error regarding being out of date (smart). With further assistance from support i was directed to a site explaining this exact problem with 3 solutions, i picked the last one were you download an .exe file (setup file) that you simply paste over the original, thus bypassing the update error (link to Adobe article below). With all this i was able to finally install Photoshop v21 and the latest Lightroom and Camera raw (it seams these two are fine with my old processor).

Summary:
1- Open chat bubble (anyway you can)
2- Explain that you need Photoshop v21
3- Go to the following link and download the .exe file from Solution 3 (https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html)
4- Paste new .exe file over the original setup file.
5- Install Photoshop v21
6- DON'T UPDATE PHOTOSHOP!!!

Hope this helps anyone with my problem, or similar.
Take care!

AxelMatt · Answer

In the Creative Cloud Client directly you can go back only one version.

In your case your have to contact the Adobe support to get the download link for a compatible version that you need.

https://helpx.adobe.com/contact.html?rghtup=autoOpen&mv=affiliate&mv2=red

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