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Participant
February 5, 2016
Answered

Photoshop not downloading

  • February 5, 2016
  • 1 reply
  • 1840 views

I've uninstalled and reinstalled everything (even the OOB folder or whatever it was called....) and finally managed to navigate to download but all that happens is.  Nothing.  It says it's downloading but it's been a half hour now so I'm guessing that it isn't.  Any more advice?  I've checked my account and I'm still active with the subscription.

This topic has been closed for replies.
Correct answer Govardhan.V

me too mine says waiting for  all day.....


Try below steps and check :

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 6 )

1)Please click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

3)Then click on Advanced button and click Proxies Tab.

4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

5)Then click on Apply Now button.

Step 7)

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

1 reply

kevin@rismedia.com
Participant
February 5, 2016

Same exact problem, have zero solutions for you though. Maybe if more than one of us asks, they will respond.

Participant
June 19, 2016

I'm having the same frustrating problem

Participant
June 19, 2016

me too mine says waiting for  all day.....