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Question

Photoshop not showing under "Available plan apps" in CC on desktop

Forum|Forum|2 years ago
September 14, 2023
2 replies
177 views

Hi all,

I have purchased Adobe plan (Photography plan (20GB)) some time ago that includes Photoshop. However, when I log into CC app on my laptop I don't se it under the "Apps in your plan" section. It's under "Apps to try" and is asking to purchase a plan gain. My subscription is not new, I have it for over a year.

Why is that and what can I do to install PS?

Thanks,
Antonia

This topic has been closed for replies.

Community Manager

Community Manager

Hi Antonia,

We're just chiming in to see if you got the issue resolved following the instructions listed by the experts above.

Let us know.

Regards,

Shivangi

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location