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I
Ickle_Sophi
Participant
April 18, 2015
Question

Photoshop not updating ... just says "waiting"... its wasting my trial days ??

  • April 18, 2015
  • 2 replies
  • 2576 views

my photoshop trial was downloaded 2 days ago, the program has disappeared and now i can no longer use it as the update on creative cloud just constantly says waiting? can some one help

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2 replies

Govardhan.V
Govardhan.V
Participating Frequently
April 18, 2015

Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .

Check whether "Adobe Photoshop cc 2014 "  is listed under  Programs and Features??

S
sophyc37469636
Participating Frequently
April 18, 2015

just used the cleaner again and redownloaded creative cloud ... it looks like it maybe installing photoshop !! wooo ! except its been on 0% for a few minutes now :/

Govardhan.V
Govardhan.V
Participating Frequently
April 18, 2015

Yes, normally it will take time to initiate installation process, first Creative Cloud desktop application will check for available memory space, RAM and other system compatibility and then starts installation process.

Govardhan.V
Govardhan.V
Participating Frequently
April 18, 2015

Could you please specify the version of Photoshop application and the operating system of the computer?

I
Ickle_SophiAuthor
Participant
April 18, 2015

photoshop CC 2014

the update is Adobe photoshop 2014 22 according to creative cloud

and windows 8.1

Govardhan.V
Govardhan.V
Participating Frequently
April 18, 2015

Quit Creative Cloud desktop application and Launch Task Manager and End all Adobe related tasks running,

1) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe>AAMUpdater.

Open AAMUpdater folder and rename 1.0 folder to old.1.0.

2) Please press Windows+R button together and you will get a run command window, please type-in %temp% and hit enter.

Delete all contents present inside temp folder.

Then launch Photoshop cc 2014 application and click on the Help option in menu bar and then select "  Updates "  option.

Once the Application Manager starts searching for Updates. Make sure to close Photoshop cc 2014.

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