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defaultd3rnx63fy89v
Inspiring
October 4, 2020
Answered

Photoshop on a Case Sensitive Drive???

  • October 4, 2020
  • 4 replies
  • 919 views

After reformatting my computer to a case sensitive drive, I can not longer seem to install Photoshop, yet I am locked into a one year subscription... Furthermore, as you can see from the screenshot within my account, it clearly says that Photoshop "Works with my system"... So, which is it? Does it work or not? If so, what are the install instructions. If not, aside from reformatting my drive (again) what are my other options? Partition off another drive that's not case sensitive and toggle back and forth??

 

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Correct answer defaultd3rnx63fy89v

(Sorry, for "giftware" read "software"). Dual boot is a standard Mac procedure. You can connect external disks and install macOS on the disk. Then choose which one to boot using "Startup disk" in System Preferences or by holding the Alt key on boot. This is normally used for testing new systems, and running multiple systems if you need to run software with different needs. Adobe can't advise or support on this, and Apple don't seem to offer much info, but it is very commonly done and much discussed on the web. Once booted you can install Creative Cloud on the new disk; DON'T try to run any copy found on the old disk!!


Too much of a headache. I downloaded Capture One and it's working perfectly so I will switch to that. If I have to continue paying for a subscription for something I can no longer use then I will unfortunately do so. However, Adobe should consider making their platform compatible or at least accommodating subscribers when things like this occur...

 

Thank you all for your feedback.

4 replies

Just Shoot Me
Just Shoot Me
Legend
October 5, 2020

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
If you can please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box.
If you can't edit your post please include the screen shot you attached to a new reply to this conversation.
The Insert Photos icon is this one in the Tool Bar.


Thank you.

D
defaultd3rnx63fy89vAuthor
Inspiring
October 5, 2020

Good to know. Thank you.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 5, 2020

Adobe softwares are not compatible with case sensitive drives, so you will have to reformat your computer to a non case sensitive format to use the software. See the following for more details.

https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html

-Manan

-Manan
    D
    defaultd3rnx63fy89vAuthor
    Inspiring
    October 5, 2020

    For security purposes I can't reformat my drive. Can I create another volume and toggle back and forth? If not I may have to cancel my subscription...

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 5, 2020

    Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Case Sensitive error

    Solution: Install the product onto an HFS+ or HFSJ non-case-sensitive drive.

    https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html

     

    Nancy O'Shea— Product User & Community Expert
      D
      defaultd3rnx63fy89vAuthor
      Inspiring
      October 4, 2020

      Version: 10.15.7

      2.8 GHz Quad-Core Intel Core i7

      16 GB 1600 MHz DDR3

      931 GB of space available.

       

      Yes, I have the photography plan and Lightroom would not install either. Both gave the same error message saying that they were not able to be used on case sensative drives. Even if Lightroom would install, I still need photoshop...

      I downloaded it from my creative Cloud. is there another download or online app I am unaware of?

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      October 4, 2020

      Which version of your OS?

      How much RAM and spare disk capacity do you have?

      What happens when you try and install Photoshop via the Creative Cloud app?

      Have you subscribed to the Photography Plan (which includes Lightroom)?

       

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