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SherryJeffery
Participant
March 30, 2014
Question

Photoshop password

  • March 30, 2014
  • 1 reply
  • 1759 views

Why doesn't my registered password for Photoshop work

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 30, 2014

    photoshop doesn't prompt for a password.

    adobe will prompt you for your id and password to log in and download apps.

    and your os, if a mac, will prompt you for a password if you try to make changes (like install a program) to the system.

    so, what is it that you're having trouble doing?  or, even better, attach a screenshot of the password prompt, http://forums.adobe.com/message/4209263#4209263

    S
    SherryJefferyAuthor
    Participant
    March 30, 2014

    In 2009 I bought Photoshop Elements and downloaded the program.  I got a new computer and uninstalled the program from the old computer.  I got the registration no. from Adobe but when I run the installation program, the registration number is invalid.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 1, 2014

    SherryJeffery have you verified the serial number you are entering is the same one registered with Adobe?  You can find information on how to locate your registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

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