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R
rosannas85154629
Participant
November 4, 2017
Answered

Photoshop showing as trial after updating to 2018 version

  • November 4, 2017
  • 1 reply
  • 264 views

Dear Dev Team,

I do have a specific question, and no idea where else to post it:

Ever since I uptaded my Photoshop to the 2018 Version, it is only available in its Test version.

I keep getting messages about my remaining days, even though all my payments went through - I doublechecked.

I've had the PS + Lightroom Abo for a very long time, and never had issues like this.

I hope you have an idea about what's going on - maybe it's a harmless bug?

Thanks in advance,

Kind regards, R.S.

This topic has been closed for replies.
Correct answer rosannas85154629

Thank you for the follow up; my issue was resolved with the help of the customer hotline!

1 reply

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
November 10, 2017

Hi rosannas85154629,

If you have an active subscription or the latest version of the product, please contact our support engineers via https://helpx.adobe.com/in/contact.html

Thanks

Raj

R
rosannas85154629AuthorCorrect answer
Participant
November 10, 2017

Thank you for the follow up; my issue was resolved with the help of the customer hotline!

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