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eddiem13030027
Participant
November 24, 2019
Answered

Photoshop stops updating after getting to 54%

  • November 24, 2019
  • 1 reply
  • 453 views

Hi Guys

Doe's anyone know why I can't update photoshop CC to the 2020 version.

It gets to 54% then doesn't download anymore just stops. Any ideas?

Cheers

 

This topic has been closed for replies.
Correct answer eddiem13030027

All sorted uninstall and reinstalled. and that has fixed it. 

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
November 25, 2019

I am sorry, Eddiem13030027, but being stuck at 54% provides no information on why the installation is pausing.  Please check the install logs to determine the cause.  See https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for information on how to locate the errors.

eddiem13030027
eddiem13030027AuthorCorrect answer
Participant
November 26, 2019

All sorted uninstall and reinstalled. and that has fixed it.