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Participant
October 28, 2014
Question

Photoshop tells me that my Subscription expired, but it's not.

  • October 28, 2014
  • 1 reply
  • 301 views

Hey everyone. I have a really annoying problem. I have downloaded Photoshop via the Creative Cloud App and once I open it, it tells me that my Subscription is expired. I click on "Try again" and then it tells me, that it was activated successfully. Once I click continue it tells me again, that my subscription expired – This continues infinitely. I have fresh installed my System (OS X Yosemite) and tried it also on my other System. So what's the deal? I appreciate your help a lot! 

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1 reply

Jeffrey_A_Wright
Legend
October 29, 2014

Lsik after your fresh installation did you migrate/transfer any applications to the new installation?

IsikAuthor
Participant
October 29, 2014

Hey, first of all thank you for trying to solve my problem. But no, I have wiped my HDD completely, there were no Data on it. I have tried it on several systems. Everything looks like a server-side issue from Adobe. I have event checked my hosts file, turned my firewall off and a lot more.

Jeffrey_A_Wright
Legend
October 29, 2014

Lsik I would recommend reviewing the steps listed in Creative Cloud applications ask for serial number.  There are several steps which you can perform to verify your account information is correct.