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Bernardette0101
Participant
October 28, 2020
Question

Photoshop to second computer

  • October 28, 2020
  • 2 replies
  • 176 views

 I have been using Photshop for over 25 years.Bought subscription for photography last week.Downloaded photoshop on laptop last week.I read all over adobe website that i can install the photoshop app to a second computer.However when i try to install it it asks me to "TRY" it.I dont want to pay twice for something you have agreed to allow on two computers. Now if you want to send me to another page that explains how to install it dont bother ive been through all that already.Do you or dont you allow photoshop on 2 computers and if so i want the real guide to doing it.

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 28, 2020

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 28, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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