Photoshop Update frozen no error number is listed

Forum|Forum|1 month ago
July 29, 2026
12 replies
118 views

Photoshop v27.9 auto updated but got stuck and so I cancelled it and now it is stuck cancelled. No way to reset or reinstall photoshop app on desktop (mac).

D

dui.garo

Participating Frequently

Wrongly posted here, I moved the answer below.

Jeff_A_Wright

Community Manager

Thanks for the update, and I am sorry you were unable to locate the necessary files. They do exist, @dui.garo, if you have Adobe software installed on the computer.

For your next steps, please download and run the CC Log Collector tool from https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html. Please then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you locate and correct the fatal error.

If you are successful in locating the log files and finding the fatal error, @dui.garo, please don’t hesitate to update this discussion thread. The fatal error is likely in the product install log as discussed at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

D

dui.garo

Participating Frequently

Same issue here, I don’t know how to solve it. I also have a Mac.

kglad

Community Expert

@dui.garo

restart your computer. recheck ps.

C

colinjack

Participant

I have exactly the same problem. Adobe cleaner has half removed it but still cannot reinstall because says cancelling!

kglad

Community Expert

restart your computer and recheck the state of ps.

D

dui.garo

Participating Frequently

Thanks for the answer. I restarted my Mac and the freeze disappeared. However, I could not complete the download because the Photoshop app was considered corrupted. I uninstalled everything and started over with a new PS installation, but not even in this case I could complete it. In the end, I had to clean up every residual PS file through the Adobe cleaner tool and reinstall the whole app through a clean installation. Now it is working, but I can tell you that it wasn’t the first time PS and Adobe CC acted like this. They have been doing like that for a while now. Thanks.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.