Skip to main content
M
mackennas
Inspiring
May 17, 2018
Question

Photoshop update slows drastically after 8%

  • May 17, 2018
  • 1 reply
  • 341 views

Recently Creative Cloud informed me that a Photoshop update is available.  Trying to download it proceeds at a slow but feasible rate, like 1% every 2 seconds, until it reaches 8%.  Then the rate becomes very slow, perhaps 1% per minute.  I have seen this same behavior at two locations in Oregon (130 miles apart) via Verizon Wireless, and at the latter site using WiFi from our RV park.  Since it happens the same way using two different ISPs suggests that the problem may be with Adobe, either in the Creative Cloud software or in the server from which it downloads.  Has anyone else experienced this behavior?  Can anyone suggest an explanation?

Craig MacKenna

<Removed by Moderator>

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 18, 2018

Craig, sorry you are facing slow download speeds while updating Photoshop CC. I would recommend reviewing the DLM.log to determine what specific servers are being used in your region.  Details on how to locate the DLM.log can be found at Troubleshoot Adobe Creative Cloud download and install issues .

I would also recommend reviewing any installed security software or software firewalls that may be preventing the downloads from completing.  If the error is occurring on two different networks then any utilities which affect the computers ability to communicate with the Internet may be blocking the download from completing.

M
mackennasAuthor
Inspiring
May 19, 2018

No security software of firewalls are preventing downloads from completing, as demonstrated by the fact that the Photoshop update has since been successfully downloaded on both of our computers.  Upon reflection, I believe that this problem may be simply one of progress reporting by the download software.  I have reported a more recent description of this problem.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 21, 2018

Ok, thanks for the update, Craig.  The DLM.log will have details if there is any quality of service issues that may be affecting the download speed.  The Adobe Creative Cloud desktop application does attempt to recover for any data loss.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices