Skip to main content
Inspiring
December 14, 2021
Answered

Photoshop v23 fails to install through CC on Windows 11

When trying to update Photoshop (v23.0.2) to v23.1 oder LRC v11.0.1 to v11.1 on a Windows 11 System it always says that I should downgrade to Windows 10 1607 or higher. It seems that there is a bug in the installer!

This topic is closed to new replies. Start a new post to keep the conversation going.
roja.Correct answer
Inspiring
December 15, 2021

This is what I was referring to, Roja - https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-10-783d6dd7-b439-bdb0-0490-54eea0f45938


It is working now! Great!

I did a repair install and after that it asked for an update of AdobeCC. Then it mentioned to install both updates, PS and LRC. Everthing is now working. Thanks a lot. It seems that during the latest update of Windows 11 AdobeCC got stuck somewhere and couldn't fix it. Even a normal install couldn't fix it but the repair install did it.

12 replies

kglad
Community Expert
Community Expert
December 14, 2021

open your cc desktop app

click apps>updates>check for updates (upper right)

Translate
roja.Author
Inspiring
December 14, 2021

That doesn't work.

Translate
Jeffrey_A_Wright
Legend
December 14, 2021

Roja, can you please post a screenshot of the error within the Creative Cloud desktop app?

Translate