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Inspiring
December 14, 2021
Answered

Photoshop v23 fails to install through CC on Windows 11

  • December 14, 2021
  • 1 reply
  • 2371 views

When trying to update Photoshop (v23.0.2) to v23.1 oder LRC v11.0.1 to v11.1 on a Windows 11 System it always says that I should downgrade to Windows 10 1607 or higher. It seems that there is a bug in the installer!

This topic has been closed for replies.
Correct answer roja.

This is what I was referring to, Roja - https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-10-783d6dd7-b439-bdb0-0490-54eea0f45938


It is working now! Great!

I did a repair install and after that it asked for an update of AdobeCC. Then it mentioned to install both updates, PS and LRC. Everthing is now working. Thanks a lot. It seems that during the latest update of Windows 11 AdobeCC got stuck somewhere and couldn't fix it. Even a normal install couldn't fix it but the repair install did it.

1 reply

kglad
Community Expert
Community Expert
December 14, 2021

open your cc desktop app

click apps>updates>check for updates (upper right)

roja.Author
Inspiring
December 14, 2021

That doesn't work.

Jeffrey_A_Wright
Community Manager
Community Manager
December 14, 2021

Roja, can you please post a screenshot of the error within the Creative Cloud desktop app?