Photoshop [Why are monthly payments continuing since I cancelled my plan?]

Question

In December 2019, I activated the Photo 20GB plan (serialNo: REMOVED). By the legal deadline of 14 days, I canceled it. You did not send me the money and I received a further payment of 11.99 € per month in March 2020. I wanted to cancel the program, but you risked a fine of 47 €. Why, when I canceled the program in December 2019 ???
 
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John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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