Participant

Question

Photoshop Will Not Process License Number

Forum|Forum|5 years ago
August 23, 2020
5 replies
322 views

I had been using Adobe Photoshop 14 for several years without problems.

I recently accidentally deleted the program and had to reinstall.

I found my license number, but every time I enter it the software won't register it. The little circle spins and then the box comes back saying I have so many days left on my trial. Those days are now used up, I enter the license number, but the software will not load. The prompt box telling me the trial has ended and invites me to buy the software or enter the license information returns.

It's an endless loop. No matter how many times I enter my verified serial license number it simply will not register it.

What's going on? How do I fix this?

Thanks!

Activation

This topic has been closed for replies.

Just Shoot Me

Legend

Sorry to hear of you dilema.

What I would like to know is how do you Accidentally delete files that make a program function?

They are in a special folder, Application on a Mac and Program, that is PROGRAM, Files on Windows.

The name of the folder clearly states it is for the Programs and or Applications you have installed, Why would you Delete any files from either of those 2 places.

I've wonder this for a long time and can't come up with a reasonable explanation how that can happen.

Best of luck to you.

T

Test Screen Name

Legend

The ability of people to delete files they need has always astonished me. I once had an in-person conversation like this: "My email doesn't work" (I try some things). "It's strange, a file called MAIL.PST seems to have disappeared" [in Outlook this holds all your messages]. "Oh, I deleted that." "Why??" "I didn't know what it was for." [Happily, of course it was backed up every night].

Peru Bob

Community Expert

"I recently accidentally deleted the program"

Deleted or uninstalled?

If Windows, try System Restore.

Peru Bob

Community Expert

Are you sure you have the right serial number?

Nancy OShea

Community Expert

Photoshop or Photoshop Elements?

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

CS1, CS2 and CS3 are dead & gone. The activation servers were removed from service years ago. Even if you find an installer, it's impossible to activate the software.
--------------------------
CS4, CS5 and CS6 are discontinued & on life support. But they can still be activated providing you have the following:
1. original media (disks or downloads) you received at purchase,
2. a legitimate serial number for that particular version, language and platform (Win/Mac),
3. an older operating system that can support legacy 32-bit apps.
--------------------------
NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Creative Suite cannot run on Catalina. Don't even try it. Either downgrade your OS or buy modern, compatible 64-bit software.

NOTE 3: Legacy Creative Suite is discontinued & unsupported. Use it at your own risk.

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea— Product User & Community Expert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.