Skip to main content
R
robertv37131086
Participant
November 7, 2019
Answered

PHOTOSHOP WILL NOT UPDATE TO version 20

  • November 7, 2019
  • 4 replies
  • 944 views

I updated my computer to latest version, then downloaded the version 20 of photoshop. The header on photoshop says ADOBE PHOTOSHOP CC 2019. I go into the help screen and look at the info it says Adobe Photoshop Version: 20.0.7 20191017.r.87 2.

nothing on the interior has not been updated and it will not let me re-download a new version. Any help would be appreciated 

 

This topic has been closed for replies.
Correct answer robertv37131086

First, thank you everybody for the help. I finally got mine to work, it did not overwrite my update 19, so all i saw on my desktop was version 19, version 20 icon was in my launchpad (mac). I still do not understnd why it kept both copies but thats fine. my new problem is now Huion needs to update the tablet drivers, but thats not an ADOBE problem.

4 replies

S D Mol
S D Mol
Participating Frequently
November 7, 2019

This didn't work for me...  I'm already on the latest version of Windows, as you can clearly see above.

R
robertv37131086AuthorCorrect answer
Participant
November 7, 2019

First, thank you everybody for the help. I finally got mine to work, it did not overwrite my update 19, so all i saw on my desktop was version 19, version 20 icon was in my launchpad (mac). I still do not understnd why it kept both copies but thats fine. my new problem is now Huion needs to update the tablet drivers, but thats not an ADOBE problem.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
November 7, 2019

Hi

Does your computer met the minimum system requirements for PS 2020?

https://helpx.adobe.com/photoshop/system-requirements.html

Jane

S D Mol
S D Mol
Participating Frequently
November 7, 2019

Oh, hell yes -- by a longshot.

 

OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STEVE-PC2019SSD
System Manufacturer MSI
System Model MS-7918
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V2.10, 2/16/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer MSI
BaseBoard Product Z97 GAMING 3 (MS-7918)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name STEVE-PC2019SSD\ms
Time Zone W. Europe Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 13.5 GB
Total Virtual Memory 55.9 GB
Available Virtual Memory 24.2 GB
Page File Space 24.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, DMA Protection
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

 

Name NVIDIA GeForce RTX 2060 SUPER
PNP Device ID PCI\VEN_10DE&DEV_1F06&SUBSYS_C7551462&REV_A1\4&176C8DF9&0&0008
Adapter Type GeForce RTX 2060 SUPER, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 2060 SUPER
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_1bfaf18781ff875a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_1bfaf18781ff875a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_1bfaf18781ff875a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_1bfaf18781ff875a\nvldumdx.dll
Driver Version 26.21.14.4112
INF File oem30.inf (Section002 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xEE000000-0xEEFFFFFF
Memory Address 0xD0000000-0xDFFFFFFF
Memory Address 0xE0000000-0xE1FFFFFF
I/O Port 0x0000E000-0x0000E07F
IRQ Channel IRQ 16
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPSI.INF_AMD64_1BFAF18781FF875A\NVLDDMKM.SYS (26.21.14.4112, 21.69 MB (22,739,392 bytes), 11/5/2019 10:43 PM)

 

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 837.76 GB (899,538,743,296 bytes)
Free Space 271.17 GB (291,163,435,008 bytes)
Volume Name SSD1 Boot
Volume Serial Number F88C4149

Drive E:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 1.82 TB (2,000,263,573,504 bytes)
Free Space 1.11 TB (1,218,594,652,160 bytes)
Volume Name 2TB
Volume Serial Number C0DF9CFE

Drive F:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 465.76 GB (500,104,687,616 bytes)
Free Space 184.55 GB (198,160,744,448 bytes)
Volume Name 0.5
Volume Serial Number 2E2667A8

Drive G:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 5.46 TB (6,001,156,681,728 bytes)
Free Space 3.84 TB (4,227,112,906,752 bytes)
Volume Name 6TB 2019
Volume Serial Number 568BFFFE

S D Mol
S D Mol
Participating Frequently
November 7, 2019

The problem is with the downloads.  Windows can't unzip them, and WinZip reports a probable pssword, saying it can't decriypt the file.  

S D Mol
S D Mol
Participating Frequently
November 7, 2019

My updates (all of them) get stuck at about 53%.  I tried the direct download approach, and nearly all of the downloads were corrupted, regardless of browser or download manager.

 

I give up for now, but it's annoying to constantly get those "you have updates" messages when the updates won't work!

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 7, 2019

Robertv37131086 and S_D_Mol, do you ever receive any specific errors while trying to update Photoshop?  If you are unsure, the errors are located in the log files.  See  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for more information.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices