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Answered

Photoshop won't download

Forum|Forum|8 years ago
February 18, 2018
5 replies
19357 views

I have had my laptop rebuilt which means I need to reinstall photoshop but every time I try to do that is stalls at 9% download. haven't found much helpful on the forums and it seems there isn't a way to contact Adobe with specific queries. Anyone got thoughts on what the problem is bearing in mind the hard drive has been replaced so has not had photoshop on it before?

Creative Cloud

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Correct answer Bani Verma

Hi Jeremyb7657802,

As you have mentioned that your computer's hard drive had to replaced and now the your Adobe Photoshop isn't installing and is stuck at 9%.

I would suggest you to perform all the steps given under "SOLUTION 2" in the following help document : "Failed to install" error received when installing Adobe Creative Cloud desktop app , after this delete all the contents of temp folder and then try again.

For more help please share the version of Photoshop you are trying to install also the computer's operating system and version with us.

Awaiting your response.

Shouldntitjustwork

Participant

So I had to buy a new iMac - I restored the new one from a Time Machine backup. I’m trying to install desktop Photoshop and it fails at 1%. So I look for support from Adobe and I see that they haven't improved their process in the last EIGHT YEARS?

I got the same list of things to do that this other user received 8 years ago. How is it a trillion dollar company hasn't spent the time to create a way to tell subscribers WHY the download failed and specifically WHAT to do?

Adobe never has a problem taking my $$ every month - that parts never “fails.”

C

charlton5C9A

Participant

Hi everyone I purchased Photoshop but cannot download it or even cancel it..... I really need the Adobe Teams help...

kglad

Community Expert

@charlton5C9A

if you have a teams or enterprise subscription, contact your admin - https://helpx.adobe.com/enterprise/kb/contact-administrator.html

C

CM37897273lbt1

Participant

Can I talk to someone in person

kglad

Community Expert

@CM37897273lbt1

have you successfully installed the cc desktop app?

if yes, update your cc desktop app, first. they start the install.

if not, install the correct cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

then use the desktop app to install your cc programs/trials>

Raimundo Illanes

Inspiring

If you got a more detail error, please refer to Troubleshoot Adobe Creative Cloud download and install issues

Bani VermaCorrect answer

Legend

Hi Jeremyb7657802,

As you have mentioned that your computer's hard drive had to replaced and now the your Adobe Photoshop isn't installing and is stuck at 9%.

I would suggest you to perform all the steps given under "SOLUTION 2" in the following help document : "Failed to install" error received when installing Adobe Creative Cloud desktop app , after this delete all the contents of temp folder and then try again.

For more help please share the version of Photoshop you are trying to install also the computer's operating system and version with us.

Awaiting your response.

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