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jeremyb7657802
Participant
February 18, 2018
Answered

Photoshop won't download

  • February 18, 2018
  • 4 replies
  • 19116 views

I have had my laptop rebuilt which means I need to reinstall photoshop but every time I try to do that is stalls at 9% download.  haven't found much helpful on the forums and it seems there isn't a way to contact Adobe with specific queries.  Anyone got thoughts on what the problem is bearing in mind the hard drive has been replaced so has not had photoshop on it before?

    Correct answer Bani Verma

    Hi Jeremyb7657802,

    As you have mentioned that your computer's hard drive had to replaced and now the your Adobe Photoshop isn't installing and is stuck at 9%.

    I would suggest you to perform all the steps given under "SOLUTION 2" in the following help document : "Failed to install" error received when installing Adobe Creative Cloud desktop app , after this delete all the contents of temp folder and then try again.

    For more help please share the version of Photoshop you are trying to install also the computer's operating system and version with us.

    Awaiting your response.

    4 replies

    C
    charlton5C9A
    Participant
    April 22, 2025

    Hi everyone I purchased Photoshop but cannot download it or even cancel it..... I really need the Adobe Teams help...

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 22, 2025

      @charlton5C9A 

       

      if you have a teams or enterprise subscription, contact your admin - https://helpx.adobe.com/enterprise/kb/contact-administrator.html

      C
      CM37897273lbt1
      Participant
      June 7, 2024

      Can I talk to someone in person

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        June 7, 2024

        @CM37897273lbt1 

         

        have you successfully installed the cc desktop app? 

         

        if yes, update your cc desktop app, first.  they start the install.

         

        if not, install the correct cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        then use the desktop app to install your cc programs/trials>

        Raimundo Illanes
        Raimundo Illanes
        Inspiring
        February 19, 2018

        If you got a more detail error, please refer to Troubleshoot Adobe Creative Cloud download and install issues

        Bani Verma
        Community Manager
        Bani VermaCommunity ManagerCorrect answer
        Community Manager
        February 19, 2018

        Hi Jeremyb7657802,

        As you have mentioned that your computer's hard drive had to replaced and now the your Adobe Photoshop isn't installing and is stuck at 9%.

        I would suggest you to perform all the steps given under "SOLUTION 2" in the following help document : "Failed to install" error received when installing Adobe Creative Cloud desktop app , after this delete all the contents of temp folder and then try again.

        For more help please share the version of Photoshop you are trying to install also the computer's operating system and version with us.

        Awaiting your response.

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