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Michelle Yutuc
Michelle Yutuc
Participating Frequently
May 12, 2026
Question

Photoshop won't download on both my PC and my laptop

  • May 12, 2026
  • 6 replies
  • 108 views

I recently installed windows 11 on my PC and went to redownload photoshop but after the file would download it would just disappear. I tried clearing the cache, using the cleaner tool, and some code thing from like 12 years ago but that wouldn’t work. I also borrowed a friends laptop and tried downloading it there but I got the error 14002

    6 replies

    avagrace8877
    avagrace8877
    Participant
    May 18, 2026

    Hi Michelle,

    Since this is happening on two different machines right after a Windows 11 upgrade, it sounds like a registry permissions conflict or a third-party security block rather than a simple download glitch. Error 14002 usually points to Windows installer database corruption or restricted folder access.

    Before trying anything complex, check if you have an aggressive third-party antivirus or Windows Defender blocking the installation in the background sometimes it silently quarantines Adobe installers thinking they're a threat. Try temporarily disabling it for a couple of minutes to see if the file still disappears.

    Another quick fix that worked for me during a clean OS install is to create a brand new local Administrator account on Windows and try running the Creative Cloud installer from there. If it works, it means your current user profile has a permission restriction on the temporary installation folders.

    Are you trying to run the standalone Photoshop installer file directly, or are you installing it through the main Creative Cloud desktop app?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 12, 2026

    I assume you’re installing Creative Cloud desktop app.

    1. Does your Win11 have the latest updates? 
    2. Did you restart your computer?
    3. Do you have the latest Microsoft Visual C++ drivers?
      https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
    4. Do you have a computer user profile with Administrative permissions to install software? If not, you may need to ask your school or work IT dept for assistance.

     

     

    Nancy O'Shea— Product User & Community Expert
      Michelle Yutuc
      Michelle YutucAuthor
      Participating Frequently
      May 12, 2026
      1. yes
      2. yes
      3. I’m not sure? Honestly my friend installed win11 for me. I don’t know too much about computers
      4. yes. It’s my personal PC
      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity Manager
      Community Manager
      May 12, 2026

      Hi ​@Michelle Yutuc,

      We are sorry for the experience. Could you confirm your system’s technical details(OS version, RAM, GPU, processor, etc? Also, are you using any managed network like shared wifi with software firewall?

      If yes, please disable the firewall and any antivirus on your system. Let us know if this helps.

      We are here!

       

      ^Shivangi

      ^Shivangi
      Michelle Yutuc
      Michelle YutucAuthor
      Participating Frequently
      May 12, 2026

      Version: 25H2 
      OS Build: 26200.8246
      16 gigs of ram 
      GPU is NVIDIA GE Force RTX 3060
      Processor is: AMD Ryzen 5 5600G with Radeon Graphics (3.90 GHz)

      I don’t think I’m using shared wifi? How do I check for that? I’ve been having this problem prior to even reinstalling my antivirus system

      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity Manager
      Community Manager
      May 13, 2026

      Thanks for your response.
      When I asked for shared wi-fi, I meant to ask that are you using a office/college wi-fi where it is managed by a server admin. There is a possibility that there are certain firewall that could be blocking the download. If yes, I would suggest you to connect to a different internet connection like a mobile hotspot and see if that works.
      Also, please confirm if you have an anti-virus enabled on your device. If yes, please disable it and then test the download.

       

      Let me know the outcome.

      ^Shivangi
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      May 12, 2026

      Do the computers meet the minimum requirements?

      https://helpx.adobe.com/photoshop/desktop/get-started/technical-requirements-installation/adobe-photoshop-on-desktop-technical-requirements.html

      Michelle Yutuc
      Michelle YutucAuthor
      Participating Frequently
      May 12, 2026

      yes

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 12, 2026

      download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-using-direct-links.html

       

      use the desktop app to install your cc programs/trials

        Michelle Yutuc
        Michelle YutucAuthor
        Participating Frequently
        May 12, 2026

        Could I do the direct link even though I’m on windows 11? It looks like it only goes to windows 10?

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        May 18, 2026

        ​@Michelle Yutuc 

         

        use the latest win 10 version.

        Michelle Yutuc
        Michelle YutucAuthor
        Participating Frequently
        May 12, 2026

        I accidentally hit enter. But on my friend’s laptop it would at least download creative cloud and could download photoshop, but it wouldn’t open

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        May 13, 2026

        Files must fully download, unpack, and install which can take a half-hour or more, depending on your PC’s performance. 

         

        If you use antivirus, firewall, or any other services like real-time backups, turn them off until after your installation completes. 

         

        At installation, you should be prompted by Windows UAC to allow the apps to make changes to your computer.  Hit YES to continue. 

         

        Hope that helps.

         

        Nancy O'Shea— Product User & Community Expert
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