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brilliant_Rainbow15D5
Participant
February 21, 2015
Answered

photoshop won't install

  • February 21, 2015
  • 1 reply
  • 253 views

I bought the annual cloud to lightroom and photoshop.  LR downloaded.  PS won't.  It fails to update, said there was one patch that didn't download.  I retried and it won't upload.  Any help?

Thanks, Mona

This topic has been closed for replies.
Correct answer brilliant_Rainbow15D5

Hey Jeff, thank you for reaching out to help me.  I finally figured out the problem.  My new PC HP Windows 8 came with McAfee antivirus (which I've aways hated).  Once I uninstalled it, PS loaded perfectly.  Cheers!

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 23, 2015

Mona do you receive any specific error messages?  What operating system are you using?

B
brilliant_Rainbow15D5AuthorCorrect answer
Participant
February 23, 2015

Hey Jeff, thank you for reaching out to help me.  I finally figured out the problem.  My new PC HP Windows 8 came with McAfee antivirus (which I've aways hated).  Once I uninstalled it, PS loaded perfectly.  Cheers!

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 23, 2015

Thanks for update Mona!

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