Photoshop won't install properly. I keep getting a message that MSVCP140.dll was not found.

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Installation

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John T SmithCorrect answer

Community Expert

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

D

defaultc377tg1tqbctAuthor

Participant

I followed your instructions but I still got a response that said "Windows update standalone instaler The update is not compadible with your computer.".

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ProDesignTools

Community Expert

What version of Windows are you running? How to tell:

https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad

Look under "Version."

Also check "System type" and make sure you are downloading the correct file for Microsoft Visual C++ (either x86 or x64).

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John T Smith

Correct answer

Community Expert

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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