Skip to main content
Correct answer Jeffrey_A_Wright

Michielj43059048, to resolve connection errors, per Michael's suggestion in post #1, please see Resolve connection errors with Adobe Creative Cloud and Creative Suite applications .

Please update this discussion if you have any questions regarding the steps listed in the document.

12 replies

Show previous replies
Akash Sharma
Akash Sharma
Legend
February 1, 2018

Moved to Creative Cloud Download & Install​

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
February 1, 2018

Hi michiel,

This is the screen that usually open up telling you that you need to sign in to your Creative Cloud account. It looks like the internet connection is not able to complete.

Check your connection, and if this continues, you may want to contact customer care to help resolve this.

Mike

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices