Photoshop won't open files

Question

Photoshop. I did not use the program for several months, fine last time I opened it. I kept it updated, now on 22.4.3.317.

On trying to open a file I get the usual tools on the left of screen, adjustments etc on the right. The file might appear as the usual thumbnail on the right but won't open in the workspace. Or I get a blsack rectangle with a white border in the workspace.

AxelMatt · Accepted Answer

Before you reinstall Photoshop I would try to deactivate the GPU support.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

Please see also here and check the appropriate steps:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

AxelMatt · Answer

In a first step I would reset the Photoshop preferences.

Quti Photoshop

Hold down the following keyboard shortcut and start Photoshop:

macOS: command + option + shift

Windows: ctrl + alt + shift

When Photoshop open a dialog is shown that asks "Delete the Adobe Photoshop Settings file?"

Click on Yes

See also here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

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